GENERAL TERMS AND CONDITIONS Baltic Beauty AG
1. Scope of Application
1.1. These General Terms and Conditions (“GTC”) govern all contractual relationships between Baltic AG, Fehlwiesstrasse 28, 8580 Hefenhofen (hereinafter the “Provider”, “we” or “us”) and customers (hereinafter the “Customer”) who order products from us via our online shop or by any other means.
1.2. These GTC apply to both consumers/direct purchasers (B2C) and – where appropriate – to business customers (B2B). Supplementary or deviating provisions for B2B customers are set out in Clause 15.
1.3. Any deviating (general) terms and conditions or purchasing conditions of the Customer shall not apply, even if we do not expressly object to them.
1.4. The version of these GTC valid at the time of the order shall be authoritative.
2. Subject Matter of the Contract
2.1. The subject matter of the contract is the purchase of our products by the Customer.
2.2. Our products are not medicinal/therapeutic products and do not replace medical assessment, diagnosis or treatment.
2.3. No promises of healing are given. All information regarding ingredients, characteristics or possible effects serves exclusively for general information purposes and does not give rise to any claim for performance, liability or warranty (cf. also Clause 11 below).
3. Conclusion of Contract
3.1. The presentation of products in the online shop does not constitute a legally binding offer but a non-binding invitation to place an order.
3.2. By submitting an order, the Customer makes a binding offer to conclude a contract.
3.3. Irrespective of the manner in which the order is placed, the contract shall only come into effect upon our written order confirmation or upon dispatch of the goods.
3.4. We reserve the right to reject orders without stating a reason, in particular in the event of supply shortages, unclear creditworthiness or suspicion of misuse.
4. Price, Currency and Payment Terms
4.1. All prices are stated in Swiss francs (CHF) and include statutory value added tax (VAT).
4.2. The prices valid at the time of the order shall apply.
4.3. The purchase price shall be due and payable immediately upon conclusion of the contract. The available payment methods are displayed in the online shop.
4.4. In the event of default in payment, we are entitled to charge default interest at a rate of 5% per annum as well as reminder fees of CHF 20.00 per reminder.
4.5. The Provider is entitled to pass on shipping costs to the Customer either as a flat fee or based on actual expenditure. The applicable shipping costs shall be indicated during the ordering process. Clause 6.2 below remains reserved.
5. Delivery, Delivery Time and Partial Deliveries
5.1. Delivery shall be made to the delivery address specified by the Customer.
5.2. Delivery times are non-binding unless expressly confirmed as binding.
5.3. Partial deliveries are permitted provided they are tolerable for the Customer and do not generate additional costs for the Customer.
5.4. Delivery delays due to force majeure, official measures, production or raw material shortages, supply chain disruptions or other unforeseeable events shall neither give rise to claims for damages nor to a right of withdrawal on the part of the Customer.
6. International Shipping
6.1. International shipping is only available if this is expressly offered in the online shop.
6.2. The Customer shall be solely responsible for:
– compliance with the import, food and labelling regulations applicable in the country of destination;
– any customs duties, taxes, charges or import costs;
– the admissibility of the product in the country of destination.
The Customer shall bear all costs in this regard, irrespective of whether such costs were known at the time of ordering and whether they were declared or not.
6.3. We assume no liability for:
– delays caused by customs authorities;
– seizure, return or destruction of the goods by foreign authorities;
– legal consequences arising under local legislation.
6.4. If delivery or return shipment fails for reasons not attributable to us, no right to reimbursement shall arise.
7. Reservation of Ownership
The delivered goods shall remain the property of the Provider until full payment of the purchase price has been received.
8. Warranty and Defects
8.1. The warranty provisions of the Swiss Code of Obligations (“CO”) shall apply exclusively.
8.2. The Customer must inspect the goods immediately upon receipt and notify us in writing without delay of any defects, documenting the allegedly defective condition of the product. Without such notification, the goods shall be deemed to be approved.
8.3. In the case of justified and timely notified defects, we shall, at our discretion, provide a replacement delivery or grant an appropriate reduction in price.
8.4. Natural variations in colour, taste, consistency, smell or packaging shall not constitute a defect.
9. Liability
9.1. To the extent permitted by law, the liability of the Provider is excluded.
9.2. In particular, we shall not be liable for:
– indirect or consequential damages;
– consequential losses or loss of profit;
– damage resulting from improper storage, dosage or use;
– individual intolerances, allergic reactions or side effects;
– interactions of our products with medicinal products or other products.
10. Use, Dosage and Customer’s Own Responsibility
10.1. The use of our products shall be at the Customer’s sole responsibility.
10.2. The Customer is obliged:
– to comply with the recommended dosage;
– to seek professional advice in the event of pregnancy, breastfeeding or existing medical conditions;
– to check possible interactions on his own.
10.3. We assume no responsibility for consequences arising from improper or unauthorised use.
11. No Medical Advice / No Promises of Healing
11.1. All content on the website, packaging or advertising material serves solely for illustrative purposes.
11.2. No diagnoses are made, no therapies recommended and no promises of healing are given.
12. Product Changes and Availability
12.1. We reserve the right to modify products, formulations, ingredients, packaging or designs at any time. There is no entitlement to delivery of a specific formulation or specific appearance.
12.2. The product range may be extended, modified or discontinued at any time.
13. Applicable Law and Place of Jurisdiction
13.1. Swiss law shall apply exclusively to the exclusion of conflict of laws rules and international conventions (in particular the CISG and the Swiss Private International Law Act).
13.2. The place of jurisdiction for all disputes arising out of or in connection with the contractual relationship between the Provider and the Customer shall be the registered office of the Provider.
14. Severability Clause
Should any provision of these GTC or of the other contractual documents between the Provider and the Customer be or become invalid, void, ineffective and/or impossible, the validity of the remainder of the contract shall not be affected. The contracting parties shall replace such provision with a valid provision that comes as close as possible to the intended economic purpose of the original provision. The same shall apply to any contractual gaps.
15. Supplementary Provisions for B2B-Customers
15.1. B2B customers are legal entities or natural persons who purchase products from the Provider in the exercise of their professional or commercial activity.
15.2. With respect to B2B customers, the following deviations shall additionally apply:
– defects must be notified in writing without delay, at the latest within 3 days of receipt;
– warranty claims are limited to replacement delivery;
– the liability of the Provider is excluded in its entirety.
15.3. Prices for B2B customers must be requested directly from the Provider.
IN THE EVENT OF ANY DISCREPANCY BETWEEN THE GERMAN AND ENGLISH VERSIONS OF THESE GTC, THE GERMAN VERSION SHALL PREVAIL.
Version 02/2026